Your Questions, Answered

  • What sets Portofino Paws apart is simple — dogs came first. Portofino Paws was first created for our own dogs, rooted in real Italian design and a genuine love for pets. The brand brings together sophistication, personality, and authenticity through products and content centered around real dogs living their best lives. The result is a luxury experience refined enough to feel special, playful enough to feel real, and personal enough to feel like it was made for your dog — because it was.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • We currently ship within the United States only.

    All pieces are held in stock and shipped within 1–3 business days.

    We currently ship only through USPS.

    Delivery timelines vary by region, typically arriving within 1– 5 business days. Each order is carefully packaged to ensure it arrives in perfect condition.

  • We accept return requests within 7 days of delivery.

    To be eligible, items must be unworn, in original condition, and returned with all original tags attached and packaging included.

    Return shipping costs are the responsibility of the customer.

    Once the item is received and inspected, a refund will be issued to the original payment method.

    If your order arrives damaged or incorrect, please contact us within 48 hours with photos.
    In this case, we will cover the return and provide a replacement or refund.

  • Care Instructions

    • Hand wash or machine wash cold on a gentle cycle
    • Do not use hot water
    • Use mild detergent only
    • Do not bleach
    • Air dry recommended
    • If needed, tumble dry on low heat
    • Do not iron directly on printed areas or logos

    To help preserve the quality, shape, and finish of your Portofino Paws bandana, we recommend gentle care and avoiding excessive heat.